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UPPCO Customer Service

(906) 449-2013 (800) 562-7680 customerservice@uppco.com

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Customer Handbook

The UPPCO Customer Handbook provides details about UPPCO's services, billing and payments, assistance, and other information relevant to customers.

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UPPCO Rates and Tariff

Approved by Michigan Public Service Commission

UPPCO’s rates are certified and approved by the Michigan Public Service Commission. To view the most current schedule of rates and MPSC regulations governing the sale of electricity by UPPCO, visit the MPSC website here. Power costs are explained in the Power Distribution Comparison illustration that demonstrates why electricity can cost more in our Upper Peninsula service area.

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Electric Customer Choice

Since January 2002, all electric customers in the state of Michigan have the option of choosing the company that provides their electric supply. As a customer of UPPCO, we want you to know what these energy choices may mean to you.

Background Information

On June 3, 2000, Michigan Governor John Engler signed into law the Customer Choice and Electric Reliability Act (Act 141). Since then, legislators, consumers and energy suppliers have worked together to put into place program details and protective guidelines that will help customers benefit from these new energy choices.

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Public Act 286 of 2008 (Act 286) was enacted on October 6, 2008 and amended PA 141. Section 10a(1)(a) of Act 286 requires limiting the amount of electricity that can be obtained from AESs to “no more than 10% of an electric utility’s average weather adjusted retail sales for the preceding calendar year.” As a result, the Commission issued an order on October 21, 2008 in Case No. U-15801 to establish rules for allocating the sales as specified in Section 10a (1)(b)-(d). In its order dated September 29, 2009 in Case No. U-15801, the Commission outlined the specific procedures pertaining to the 10 percent cap, and also established the details of the each utilities’ electric choice Cap Tracking System.

Customer choice has been implemented in many other states at varying levels. You may have heard it called customer retail access or the restructuring or deregulation of the utility industry. In Michigan, the program is called Electric Customer Choice.

The Electric Customer Choice program offers the ability to choose the electric supply portion of your energy use. The delivery portion of your energy service remains separate.

A supplier is the company that generates electricity for you or buys electricity for your use from another generator. A supplier other than your local utility is called an “Alternative Electric Supplier” or AES. Under this program you can choose to buy your electric supply from an AES, if one is available to you. You are not obligated to choose a different electric supplier. UPPCO will remain your electric supplier unless you choose otherwise.

The delivery of energy will remain as a service from UPPCO and will continue to be regulated by the Michigan Public Service Commission. Delivery services include responding to emergencies, maintaining power lines and customer service support.

There are two key reasons why customers won’t find many other alternative energy supply options. One is due to the Upper Peninsula’s limited market size. A new supplier would have to build a small generating plant to serve the area, and a small plant would have a hard time competing with larger plants that typically cost less to operate. Second, the transmission lines that deliver electricity to the U.P. are already at capacity. A new

Alternative Electric Suppliers

Learn More (Alternative Electric Suppliers)

Alternative electric suppliers must register and be licensed by the state of Michigan and be certified by UPPCO before serving customers. A list of Alternative Electric Suppliers licensed by the state can be found on the Michigan Public Service Commission’s web site at www.michigan.gov/mpsc.

Customers that find an Alternative Electric Supplier to serve them must enter into contracts. Guidelines for switching to an Alternative Electric Supplier include:

A customer must satisfy any past due balance with the utility prior to taking service from an AES under the RAST tariff.
There is a charge to switch suppliers more than once a year.
Only one switch request can be issued at a time.
Customers on special rate schedules may need to make special arrangements.
Requests for historical energy use information can be made once a year at no cost to the customer.
An AES or the customer can make a request for usage information. (AES must have written authorization from customer before company will provide an AES with customer usage information)
Interval meter equipment may need to be installed at the customer’s expense.
A “switch request form” must be submitted by the AES and validated by UPPCO.

A list of Alternative Electric Suppliers licensed by the state can be found on the Michigan Public Service Commission website at
www.michigan.gov/mpsc.

Changes to Your Energy Bill

Customers will see separate charges for both supply and delivery on their bill. This is in an effort to help you better understand your energy costs.

The charges associated with energy delivery (distribution) are:

Learn More (Changes to your energy bill)

Customers will see separate charges for both supply and delivery on their bill. This is in an effort to help you understand your energy costs better.

The charges associated with energy delivery (distribution) are:

Energy Charge – The energy charge varies with the amount of electricity you use. Electricity is measured in kilowatt-hours (kWh). You are charged the delivery of electricity for each kWh of electricity you use.
Customer Charge – This is a fixed charge. It covers costs to operate and maintain electric facilities and provide customer service support.

The charges associated with energy (power) are:

Energy Charge – Again, this charge varies with the amount of electricity you use. This amount is for the actual electric supply.
Power Cost Adjustment – This charge accounts for any difference in costs of producing or purchasing electricity to meet your needs. It appears as a credit or charge on your bill, based on how actual costs compare to the Energy Charge.

In the future, if you choose an Alternative Electric Supplier as part of the Electric Customer Choice program, the electric supply portion of your bill may change, but the local delivery service charges will not.

If you choose to buy your electric supply from an Alternative Electric Supplier, you may receive two bills-one from the AES for energy supply and one from UPPCO for delivery service. If offered, one complete bill may be provided by UPPCO, which includes AES charges.

Average Fuel Mix Comparisons

As a Michigan resident, you have the option to choose the company that provides your electric supply. This stems frrom the Customer Choice and Electricity Reliability Act that took effect January 1, 2002. When choosing a supplier, you should know the sources of generation different companies may have. Included here is information about the UPPCO fuel mix and emissions, compared to other regions.

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Percentage of Fuel Type Used to Produce Electricity: UPPCO vs. Regional Average*

The information shown in the tables includes data for different time periods, due to the availability of such data. In making energy purchase decisions, you may find it more helpful to compare the fuel mix data of individual suppliers to that of other individual suppliers, rather than comparing the fuel mix of any one supplier to the regional fuel mix.

Percentage of Fuel Type Used to Produce Electricity

Fuel type	Company Owned	Purchased	Regional Average*
Coal	0%	22%	26%
Nuclear	0%	22%	26%
Natural Gas	0%	30%	36%
Oil	less than 1%	less than 1%	less than 1%
Hydroelectric	16%	less than 1%	less than 1%
Renewable Fuels	0%	9%	10%
Biofuel	0%	less than 1%	less than 1%
Biomass	0%	less than 1%	less than 1%
Solar	0%	1%	1%
Solid Waste Incineration**	0%	less than 1%	less than 1%
Wind	0%	6%	8%
Wood	0%	less than 1%	less than 1%

* Regional Average: Michigan, Illinois, Indiana, Ohio and Wisconsin
** Includes landfill gas

The information shown is for the UPPCO system, which includes generation in Michigan. It is for the period of April 2019 - March 2020. The regional information is for the 12-month period of August 2018 through July 2019.

Solid Waste Incineration includes landfill gas.

The fuel mix data for the electricity supplied to you by UPPCO includes regional average fuel mix data from Michigan, Illinois, Indiana, Ohio and Wisconsin as a proxy for the actual fuel mix of certain electricity purchased by UPPCO. This is because the actual fuel mix of that purchased electricity could not be discerned. Purchased electricity accounted for 83.20% of the electricity supplied by UPPCO during the relevant period.

Airborne Emissions and High-Level Nuclear Waste Comparison: UPPCO vs. Regional Average*

Percentage of Fuel Type Used to Produce Electricity: UPPCO vs. Regional Average*

Percentage of Fuel Type Used to Produce Electricity
UPPCO vs Regional Average

Type of Emission/Waste	UPPCO Average ( lb / MWh )	Regional Average* ( lb / MWh )
Sulfer Dioxide	1.02	1.25
Carbon Dioxide*	1,023	1,248
Oxides of Nitrogen	0.75	0.91
High-level Nuclear Waste	.0049	0.006

* Regional Average: Michigan, Illinois, Indiana, Ohio and Wisconsin

The regional information for sulfur dioxide, carbon dioxide and nitrogen oxides is for the 12-month period of January – December 2018. The UPPCO information is for the 12-month period of January through December 2019.

Carbon Dioxide emissions for the historical years 1998-2008 have been revised by EIA due to changes in emission factors.

High-Level Nuclear Waste is based on discharged fuel for a time frame span approximately two years in length, ending in 2002.

CAP Tracking System

Michigan Electric Choice participation is limited to 10% of UPPCO’s weather adjusted sales for the previous calendar year. Shown below is the load available to be served by an Alternative Electric Supplier (AES) and current participation levels.

Learn More (CAP Tracking System)

Load Available to be Served by an AES
and Current Participation Levels

Current as of December 20, 2024
2023 Retail Sales (MWh)	681,567
2023 Weather Adjusted Retail Sales (MWh)	674,997
2024 AES Cap (MWh)	76,712
Current Level of Choice Participation (MWh)	92,120
Total Energy Allotment Awarded (Not Yet Served by AES)	-
2023 Energy Allotment Available (MWh)	-
Customers in Queue	17
Total Energy in Queue (MWh)	21,840

CONTACT

Contact

Business Customer Service: 906-449-2014
customerservice@uppco.com

CONTACT

For more information call UPPCO at (906) 449-2013 / (800) 562-7680 or visit the
Michigan Public Service Commission website.

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Existing Customers

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Section A

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Section C

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Section E

Section F

Electric Customer Choice

Background Information

Alternative Electric Suppliers

Changes to Your Energy Bill

Average Fuel Mix Comparisons

CAP Tracking System

Residential

Business

Community

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